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Terms & Conditions

The following Terms & Conditions apply to our services.

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Let’s Shine is a registered sole trader by Irina Atanasova.


By using our cleaning service you are agreeing terms and conditions as follows:

INSURANCE

  1. Let’s Shine has Public Liability Insurance (PLI) which covers any accidental damage caused by us. The value of the Public Liability Insurance we hold is £1,000,000.
     

  2. All claims must be valid and reported upon completion of the clean, or within 24 hours of the service. If the client fails to do so, the cleaner shall not be liable for any costs, charges or losses.
     

  3. There is an Excess Fee on any Accidental Damage Claim, of which £125 is paid by Let’s Shine and £125 is paid by the client.
     

  4. Let’s Shine reserves the right to withhold any confidential information about the company.
     

  5. We are a sole trader service, not a registered VAT service.

DATA PROTECTION

  1. Let’s Shine will collect personal data in the form of names, address details, phone numbers & emails. We require this data to perform our cleaning services and send invoices. All personal data is protected under the General Data Protection Act 2018.
     

  2. As we are a sole trader, no personal information will be sent to third parties or other outside sources.
     

  3. The client retains the right to request to see which data we hold on them and request that any personal data is deleted at any time.

QUOTES & PRICES

  1. Our hourly prices are applied to each of our cleaners.
    This does not apply to End of Tenancy services, where prices are decided depending on the size of the property.
     

  2. End of Tenancy services do not include carpet cleaning, which can be requested separately by the customer and will be added onto the price.
     

  3. Please note that for every cleaning service, the client must provide access to hot and cold water as well as electricity. This is to ensure that team can deliver the best possible results and complete the job efficiently.
     

  4. All equipment is typically provided by our team, but the customer may request that we use their own personal hoover or cleaning supplies.
     

  5. The client is required to provide parking for our team. This includes all parking charges or permits.
     

  6. If the start or finish of the job is delayed by the customer, there will be an additional cost of £30. All changes in time must be communicated within 48 hours before the service.
     

  7.  We may change the prices on Deep Cleaning and End of Tenancy services if the property is in critical condition, in terms of dirty the property is.
     

  8. There will be a £20 additional cost if we must collect and return keys to a different address than the property which was cleaned.
     

  9. Deep Cleaning services are performed with minimum 4 hour bookings, which may be performed by one or multiple cleaners who are all payed an hourly rate.
     

  10. Deep Cleaning can be performed to only part of the property, and not the full house.

PAYMENTS

  1. We accept cash or bank transfer payments.
     

  2. For all End of Tenancy cleaning services, we require a booking deposit of 50% of the quoted price. The remaining must be paid in cash after the service is complete.
     

  3. We will produce an invoice for every service.
     

  4. All regular cleaning payments can be made after the invoice is received by email and/or WhatsApp, or in cash after the service is complete.
     

  5. All late payments will cost an additional £2 per day, starting 24 hours after the service.
     

  6. If the payment has not been received within 28 days, it will be sent to a dept collection agency. There will be additional costs depending on the charges from the dept collection agency, plus a fee of 20%.

CUSTOMER SATISFACTION

  1. For Deep Cleaning services, if the booked time is not enough to complete the clean, the customer may speak to the cleaner(s) to see if they are available to continue beyond the allotted time. If the cleaners are not available, a new service will be booked as soon as possible, as requested by the customer.
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  2. We do not have a refund policy, but the customer may be entitled to a re-clean given the following conditions:​

    2.a. Where the cleaning was carried out under a quoted price, and NOT charged per hour.

    2.b. If the property has not been occupied or had work carried out by the Customer/ Estate Agent/ Landlord
    etc. after the  service has been done.

    2.c. If the requested job has not been completed. This only applies if sufficient time has been given to the cleaners  to carry out 
    the work.

    2.d. If the customer is not satisfied with a service we will return to complete any areas that require further cleaning.

    2.e. If the customer notifies us of any issues within 24 hours of the service being completed.

    2.f. We can not re clean any properties that have been accessed by anyone after the clean, other than the
    Landlord or an Inventory Clerk.
     

  3. We require 72 hours notice if the customer wants to reschedule or cancel any End of Tenancy clean. 48 hours notice is required for any other service.
     

  4. For changes and cancellations with less than 72 hours notice for End of Tenancy cleans there is a 30% payable fee of the booking deposit. For all other services cancelled or changed within less than 48 hours there is a 50% fee of the total sum of the service.
     

  5. You can cancel your booking free of charge, giving us 72 hours notice for End of Tenancy cleans and 48 hours for all other services.
     

  6. You can cancel your booking by calling, email or texting.
     

  7. We require 72 hours to reschedule EOT and One Off bookings and 48 hours for all of our cleaning services.
     

  8. Parking and congestion charges are not included in any of our pricing.
     

  9. We reserve the right to refuse any booking if the condition of the property is hazardous or dangerous to the health and well-being of our team. If we are not made unaware of this within sufficient time and have to cancel the booking, the customer will be charged 35% of the total value.
     

  10. Let’s Shine reserves the right to reschedule any bookings in cases where any unexpected and urgent circumstances affect our team.
     

  11. All recommendations from clients to friends or family will be given a 10% discount with your next service.
     

  12. We can provide eco-cleaning for all of our clients with allergies. This is under a different price per hour, per cleaner.

    12.a. We don’t typically use any toxic cleaning materials. But we  sometimes may need to use them, where there is no  other option, for critical cases.

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